How can I track my order?
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on our website.
I am unable to see my order details in my account What should i do?
This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step:
- Click on SIGN IN ACCOUNT on the top right corner of the website.
- Select Track Order
- Enter your details
How long it takes to deliver the Order?
It takes 4-7 days to ship an order. Once shipped, a product should bedelivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons:
- If the area where you live is very interior in the region.
- Natural calamities like heavy rain, earthquake etc.
- Political disturbance, National and Regional holidays etc.
I found the package open and the product seal broken. What should I do?
You can request for the item to be replaced or returned by sending us a mail email@example.com or calling our helpline number +86 15138995609 between 9 AM and 8 PM
How can I cancel my order?
You can cancel an order using any of the below mentioned methods:
- By contacting us on our helpline number – +86 15138995609 (9 AM – 8 PM).
- By writing to us at firstname.lastname@example.org.
When can i can cancel my Order ?
Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.
How long does it take to cancel an Order ?
- It takes 24hrs to cancel the order once the request is received on call.
- Request received through mails will be fulfilled within 48hrs.
- orders will be cancelled immediately if done via my accounts section
Can I return the product delivered to me?
Of course, a product can be returned but only under the following circumstances:
- Product is physically damaged/defective
- Varies from the description on the website
- Wrong item delivered
How do i know if my order is eligible for return?
Mentioned below are the criteria for Return
- Customer should intimate us within 7 days of receiving the order
- For damaged product customer should intimate us within 48 hours of delivery
- Product should be unused. Not even once
- Brand packing should remain intact
- Invoice should be available
- All the tags/labels should be available
- Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments, custom made products also those product which are mentioned as non-returnable in that product’s catalogue are not accepted for returns.
What is MROMALLS’ s Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a brand new replacement at no extra cost!
If I request for a replacement, when will I get it?
The replacement order is initiated after the originally delivered item is picked up and received back at our warehouse. Please check the SMS & email we send you for your replacement request for more details.
I have requested for a return of my item. When will it happen?
Our customer care team will get in touch with you immediately once you request a return